Refund policy

Return & Refund Policy

At Dpoche, every handbag is carefully inspected and quality-checked before it is packed and shipped. We are committed to delivering products that meet our quality standards while ensuring a fair and transparent return process for our customers.

2-Day Return Window

If you wish to request a return or replacement, you must initiate your request within 2 days (48 hours) of receiving your order.

Requests submitted after the 2-day period will not be eligible for return, replacement, or refund.

Mandatory Unboxing Video

Please record a continuous, unedited video while opening your parcel.

This video is mandatory for any claim related to:

  • Manufacturing defects

  • Damaged product received

  • Missing items

  • Incorrect product received

  • Replacement or refund requests

The video must:

  • Start before opening the sealed shipping package.

  • Clearly show the shipping label.

  • Show the parcel being opened in one continuous recording.

  • Clearly display the product and any issue being reported.

Claims for damage, defects, missing items, or incorrect products cannot be processed without a clear unboxing video.

This policy helps protect both our customers and our brand from fraudulent claims.

Product Condition

To qualify for a return or replacement, the product must:

  • Be unused and in its original condition.

  • Have no signs of wear, stains, perfume, scratches, or damage caused after delivery.

  • Include all original tags, dust bag, packaging, accessories, and invoices.

  • Have the original Dpoche quality/security tag attached and untampered.

Products returned without the original tag or with a removed, damaged, or tampered quality/security tag will not be accepted.

Quality Tag Policy

Every Dpoche handbag comes with a Dpoche Quality Tag attached.

Please do not remove this tag until you are completely satisfied with your purchase.

Returns, replacements, or refunds will only be considered if the original quality tag remains attached to the product.

Eligible Returns

Returns or replacements may be approved only in the following cases:

  • Manufacturing defect.

  • Product damaged during transit.

  • Wrong product delivered.

  • Missing item in the package.

All requests are subject to verification by our Quality Assurance team.

Items Not Eligible for Return

Returns or refunds will not be accepted for:

  • Change of mind.

  • Preference regarding colour, texture, or design.

  • Minor variations in colour due to screen or lighting differences.

  • Normal characteristics of handcrafted materials.

  • Products showing signs of use.

  • Products without original packaging or accessories.

  • Products with removed or damaged quality tags.

  • Claims submitted without an unboxing video.

  • Requests made after the 2-day return window.

Inspection & Approval

Once your returned product reaches our warehouse, it will undergo a detailed quality inspection.

If the product satisfies all return conditions, your return or replacement request will be approved.

If the product does not meet our policy requirements, it may be returned to you without a refund or replacement.

Refund Process

Refunds are processed only after:

  1. The return request has been approved.

  2. The product has been received at our warehouse.

  3. Our Quality Assurance team completes the inspection.

Approved refunds will be initiated through the original payment method. Depending on your bank or payment provider, the amount may take several business days to reflect in your account.

Shipping charges, COD charges, gift wrap charges, or other service fees are non-refundable unless the error occurred on our part.

Our Commitment

Our goal is to provide every customer with premium-quality products and an exceptional shopping experience. These policies are designed to ensure fairness while protecting both our customers and Dpoche from misuse.

If you have any questions, our customer support team is always happy to assist you.